Q: What is the return policy?
A: We want our customers to enjoy an unforgettable shopping experience, therefore, our team is responsible for selecting the best products to guarantee the quality of purchase.Please note that we only support returns and exchanges within 30 days.
As part of the experience, we know that there may be cases where we cannot meet all your expectations, so we provide you with a return and refund service (within 30 days of receiving the goods) so that you can continue to enjoy shopping with us.
Please note that due to the limitations of the ordering platform, direct unilateral exchanges are not possible and we do not have the right to actively ship.
If the product is not delivered due to a shipment cancellation, it can be replaced after a direct personal consultation with the agent.
You can return a defective product or order:
a) If the product is unfortunately defective
b) The product received is completely different from the one ordered
In this case, the customer is entitled to receive a new product based on the availability of the product. If the product is not available, the customer will receive a full refund.